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Knowledge Base (187)

  1. Oracle B2C Service Infrastructure Requirements

    Answer: Environment: System Requirements Oracle B2C Service, All support versions Resolution: Proper configuration and maintenance of your environment is crucial to your success.  Critical...

  2. Browser UI Workspace Rules

    Answer: Browser UI Service and Dynamic Agent Desktop A link is provided for each section where additional information is available. Workspace Elements •  Controls •  Custom Fields • ...

  3. Auto-Save in BUI Analytics Reports

    Answer: Environment: Reports that can be edited Browser User Interface (BUI), Analytics Oracle B2C Service Resolution: Editable reports configured to auto-save after a report cell value is modified behave...

  4. Oracle B2C Service 24D .NET Client Infrastructure Requirements

    Answer: Environment: This information is for the .NET client install. For support information when using the Agent Browser UI, please see  Answer 9527: Supported browsers for the Agent...

  5. Use of browser extensions with the Browser User Interface

    Answer: Environment: Browser UI (BUI)   Resolution: While use of browser extensions or ad blockers such as uBlock or AdblockPlus may be helpful at limiting ads on agent's browsers, they can interfere...
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